We ship to Europe!

Please, read carefully the following sections to solve any doubts regarding sihpments to Europe. If you still have any question, please contact us at hola@kimidori.es

Payment options

We offer 3 different options to pay your order:

Credit/debit card, fulfilling all the safety standars (Redsys.com)

Paypal: a fee of 0,35€ + 2.7% of your total pucharse will be applied to the order.

Bank Transfer: you can send us the transfer document or email. In case you can’t we will process the order as soon as we receive the transfer (depends on the issuing bank)

Prices

All the prices shown at our website include the Spanish taxes (IVA) of 21%. If you register a NON-EU address, the website automatically will show you the prices without taxes, and you will have to pay them at custom clearance process of your country.

The prices are always shown in €.

Minimum order

In order to offer the best shipping rates, the minimum order in our website is 20 €.

Shipping cost

The shipping cost will vary between countries:

Country

Shipping cost

EU / NON-EU

Estimated transit

Germany

6.99 €

EU

2-3 days

France

6.99 €

EU

1-2 days

Monaco

6.99 €

NON-EU

1-2 days

Austria

7.99 €

EU

2-3 days

Belgium

7.99 €

EU

2-3 days

Italy

7.99 €

EU

2-3  days

Luxenbourg

7.99 €

EU

2-3 days

Netherlands

7.99 €

EU

2-3 days

England

7.99 €

EU

4-5 days

Scotland

9.99 €

EU

4-5 days

Wales

9.99 €

EU

4-5 days

Ireland

9.99 €

EU

3-4 days

Denmark

10.99 €

EU

2-3 days

Slovakia

10.99 €

EU

3-4 days

Slovenia

10.99 €

EU

3-4 days

Poland

10.99 €

EU

3-4 days

Switzerland

10.99 €

NON-EU

3-4 days

Czech Republic

10.99 €

EU

2-3 days

Bulgaria

15.99 €

NON-EU

4-5 days

Croatia

15.99 €

NON-EU

3-4 days

Estonia

15.99 €

EU

4-5 days

Finland

15.99 €

EU

4-6 days

Hungary

15.99 €

EU

2-3 days

North Ireland 

15.99 €

NON-EU

3-4 days

Latvia

15.99 €

EU

4-5 days

Lithuania

15.99 €

EU

4-5 days

Norway

21.99 €

EU

3-6 days

Romania

15.99 €

NON-EU

3-4 days

Serbia

21.99 €

NON-EU

4-5 days

Sweden

15.99 €

EU

3-5 days

 

If your country is not in the above list, please contact us at hola@kimidori.es and we will happy to provide you information and shipping quoation.

All our international order are shipped with DPD (except Portugal, with MRW)

*We do not ship to islands, including Sicilia, Sardegna. 

Invoices

If you need an invoice of your order with your VAT number, please send an email to hola@kimidori.es with the reference of your order and the complete billing address and we will provide it.

Return Policy

You can return any product if it doesn’t meet your expectations. If you are not completely happy or satisfied with a product no matter the reason, we will offer you the complete refund of the price you paid for it. The product must be unopened, unused and with the packaging intact.

You will have 14 days to return a product counting from the day you received the order. You must communicate the return sending an email to hola@kimidori.es during this period, and send the product to our warehouse. The address is as follow:

KIMIDORI

Poligono Industrial Guadalquivir

C/Tecnologia, 22

41120 Gelves (Seville)

The customer will assume all shipping costs of the return and the risk of the transport.

As soon as we receive the return, we will contact you to know what method you prefer for the refund.

Defective products

If you received a defective or wrong product or an incomplete order, you must send us an email to hola@kimidori.es within 14 days counting from the day of reception of the order. We will probably need pictures or a video to check the defective product.

We will send you a replacement or a refund.

If the box arrives damaged, please check the content. We will send every order with an special transport insurance. Take pictures of the box and the products damaged and send them to hola@kimidori.es We will replace all the products damaged if they are in stock or refund them.

Reward points

You can get reward points with every order you place at KIMIDORI over 20 €.

You will get 15 points for every € (excluding shipping costs and Paypal fee). For example, if you place a 50€ order you will get 750 points.

Once you get reward points, you will see them on your customer account. You can get free products with your rewards points, visit our "points" catalogue to see all the products we have available: https://www.kimidori.es/points.html

We will send you a reminder email  with the total reward points you have in your customer account.

The points are valid forever. You don’t need to use them immediately!